Microsoft Dynamics Partner Roundup: Compliance & CRM; EDI partnership; SaaS, IaaS retention; Parter acquisition; UK AX training

posted in: Microsoft Dynamics | 0

by Linda Rosencrance

Digiterre Integrates Communica Compliance Engine with Dynamics CRM

London-based Microsoft Gold partner Digiterre has announced that its Communica Compliance Engine software, developed in conjunction with a number of high profile managers and launched at the end of 2015, now integrates with Microsoft Dynamics CRM.

Digiterre provides front office and compliance software to the banking, investment management and energy-trading markets. The Communica Compliance Engine is designed to help financial services organizations comply with changing regulatory demands, according to the company.

The Communica Compliance Engine allows client organizations to add or amend processes at will, without the need for technical input from Digiterre.

“By integrating the Communica Compliance Engine with Microsoft Dynamics CRM, financial services organizations will have a complete and centralized audit trail of all compliance processes as well as supporting documentation linked to the correct client or investor records in [Dynamics CRM],” said Ian Murrin, Digiterre CEO, in a statement.

EDI Gateway Teams with Business Systems Integrators

EDI Gateway, a Gold Certified Microsoft partner, has partnered with Business Systems Integrators LLC, a Microsoft Dynamics ERP solution provider. Under the terms of the partnership, EDI Gateway will provide integrated EDI solutions and other services to Business Systems Integrators’ customers.

Additionally, EDI Gateway will offer vendors an EDI ready module that can be integrated with Business Systems Integrators’ Microsoft Dynamics GP, AX and NAV solutions adapters.

“Business Systems Integrators is a perfect partner for EDI Gateway and our vendor community,” said Sophie Barbara Desilets, COO of EDI Gateway, in a statement. “Our customers will be able to benefit from their expertise in Microsoft Dynamics ERP solutions. Together, we will reach a wider customer base, and offer a wider range of ERP and EDI solutions as well as managed services.”

RoseASP Announces 97.5% Customer Retention for Dynamics SaaS & IaaS

RoseASP, a provider of audit-ready hosting services for Microsoft business customers and partners, announced that it achieved a 97.5% customer retention rate in 2015, a 0.1% improvement over 2014.

RoseASP has been delivering secure SaaS (software-as-a-service) and IaaS (infrastructure-as-a-service) solutions for Microsoft Dynamics ERP since 2000 and manages a network of cloud procurement and online software trial sites, according to company officials. The hosting firm is working to further improve its processes and increase customer satisfaction in 2016.

“We are committed to working as a team both internally and with our Dynamics Partners to deliver the best possible hosting services for our entire customer base and the highest levels of compliance support for our heavily regulated customers,” said Linda Rose, founder and CEO of RoseASP, in a statement.

To improve customer satisfaction, RoseASP recently added information systems director, Karlton Prillerman, to the team. Prillerman works closely with RoseASP’s compliance officer and technical team to quickly respond to customer service requests while adhering to strict control policies around Dynamics cloud security and compliance, according to company officials.

Fine Solutions Acquires Onza Solutions

Microsoft partner Fine Solutions has acquired Issaquah, Washington-based Onza Solutions. Fine Solutions a Microsoft Dynamics GP, CRM, and AX partner in the Pacific Northwest.

Onza Solutions has provided Washington state Microsoft Dynamics GP clients system implementation, training, upgrading, and support expertise for over a decade, company officials said.

Fine Solutions has absorbed Onza Solutions and its Dynamics GP business to deepen its focus in Washington, Oregon, Idaho, and California. Dan Fine, managing partner of Fine Solutions, will remain managing partner. Deb Blackburn, former owner of Onza Solutions, will leave the company.

The acquisition accelerates Fine Solutions’ go-to-market strategies focusing on services and integrations around Dynamics GP, such as Dynamics CRM, Management Reporter, and SQL Server Reporting Services, officials said.

“The Fine Solutions team is excited to complete our seventh acquisition since our founding in 2004,” Fine said. “This latest expands our reach in the Puget Sound area of Washington State, bringing with it a list of wonderful new clients who will now benefit from our enhanced services, such as our dedicated Help Desk and Dynamics Coaching.”

Optimum provides Dynamics AX 2012 training at UK retailer Wyevale Garden Centres

The IT consultancy Optimum has completed the first phase of end user training for staff at Wyevale Garden Centres (WGC) on its new Microsoft Dynamics AX 2012 system.

WGC operates 152 garden centers throughout the UK, employing more than 5,000 people. This implementation represents a major change and WGC wanted a consultancy with extensive experience of Dynamics AX 2012 to design, develop and deliver job-specific training courses and various reference materials for end-users. Training delivery also utilized WGC’s handheld retail terminals which linked to Dynamics AX using an external ISV.

Optimum initially designed and delivered role-based courses for till supervisors, managers, stock maintenance and cash management. As well as this, two users from approximately 35 garden centers were given Dynamics AX training (including new business processes introduced for the new system), enabling them to become super users to train fellow staff back on their sites. Optimum then provided post go-live floor-walking support at those centres to reinforce the training and resolve any issues.

In addition, Optimum trained head office and supply chain staff on Dynamics AX 2012, as well as delivering modular training sessions via WebEx to 300 garden center employees on an upgrade to Microsoft Office.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in Massachusetts. She has written about information technology for 10 years. She has been a journalist since the late 1980s. She wrote for numerous community newspapers in the Boston area, where she covered politics and was a high-profile investigative reporter. She has freelanced for the Boston Globe and the Boston Herald. She is the published author of four true crime books “Murder at Morses Pond,” “An Act of Murder,” “Ripper”, and “Bone Crusher” for Kensington Publishing Corp. (Pinnacle imprint). She has just started her fifth true crime book for Kensington.