By Linda Rosencrance
Scriptel Now Integrates with Retail Realm’s Dynamics Offerings
“As electronic signature capture becomes standard in the retail industry, many retailers are looking for practical ways of adding electronic signature capture solutions to their tool set,” said Rachel Smith, Retail Realm’s Director of Sales in North America, in a statement. “Through our integration with Scriptel, retailers are able to more effectively and efficiently capture signatures while offering shoppers the ultimate in customer engagement, convenience and security.”
Retail Realm’s product line includes Retail Realm Essentials powered by Microsoft Dynamics, RR mAX (an integrated solution that maximizes Dynamics AX in retail), and a new back-office and point-of-sale system, Retail Management Hero launching in May 2016.
Magentrix Offers Self-Service Portal Solutions Dynamics CRM
Magentrix Corp., a provider of SaaS-based portal solutions, has announced that its platform now supports bi-directional data integration with Microsoft Dynamics CRM.
The integration means that organizations using Dynamics CRM can now quickly launch multiple portals on a single platform, including customer self-service portals to reduce support costs, partner portals that increase the productivity of sales channels and social intranets that enable employees to engage and collaborate in new ways, according to company officials.
Dynamics CRM customers that need to engage and collaborate with customers, partners and employees can now more easily offer secure access from multiple portals to a single corporate data source while maintaining complete control over user permissions, officials said.
Magentrix portals also make it easier for customers to submit and track help tickets and partners to register opportunities and receive leads directly from Dynamics CRM, according to the company.
IBM Buys Public Sector Dynamics CRM Company Optevia
IBM has acquired UK-based Optevia, a privately owned software-as-a-service (SaaS) systems integrator specializing in Microsoft Dynamics CRM solutions for public sector organizations for an undisclosed sum.
The Dynamics CRM partner will join IBM Global Business Services to meet increasing customer demand for CRM SaaS solutions within the public sector, company officials said.
To date, Optevia has focused on serving public sector organizations in such areas as emergency services, local government, health services as well as housing and social enterprises.
“By acquiring Optevia, IBM will be able to provide public sector clients and prospects with a range of unique, industry focused CRM based solutions,” said Joanna Davinson, IBM Public Sector Leader – Europe, in a statement, “This strategic acquisition will help strengthen IBM as a SaaS provider and global software integrator.”
Celedon Partners Achieves Gold Dynamics CRM Competency
Consulting and talent company Celedon Partners LLC has achieved the Microsoft Gold Customer Relationship Management (CRM) competency, demonstrating its “best-in-class” ability and commitment to meeting the evolving needs of Dynamics customers, says the company.
“Becoming a Gold certified Microsoft CRM partner just seven short months after achieving our Silver level competency speaks volumes of our growth and expertise around the Dynamics CRM platform,” said Brett Campbell, senior director of business development at Celedon, in a statement. “By attracting and growing top-notch technologists and consultants we continually help customers achieve their goals by leveraging Dynamics CRM.”
Celedon Partners offers a combination of creative and engineering talent to address its clients’ technology needs while leveraging Microsoft technologies, including Azure and Dynamics CRM, company officials said. Attaining a Gold competency underscores, Celedon’s commitment to providing its customers top technical expertise coupled with the creativity and cost effectiveness they desire, they added.