IFS, the global enterprise applications company, has once again been named a Leader in the Gartner Magic Quadrant for Field Service Management.
“We are honoured to receive this acknowledgement again, as we continue to grow our field service management (FSM) business and capabilities through close work with our customers and partners around the world,” IFS CEO Alastair Sorbie said. “With field service at the forefront of adopting technologies that provide better customer experience, we are passionate about enabling our customers with the latest technology platforms, capabilities and delivery models. We know that service organisations are under extraordinary pressure to exceed the ever-sliding scale of customer demands while still differentiating their service offerings and maintaining profitability. Our goal is to empower service organisations to solve today’s challenges and embrace tomorrow’s opportunities. The IFS global leadership team remains focused on expanding our FSM business, and we believe research like this report helps to validate the work we’re doing in all of our regions.”
IFS has undertaken several key initiatives to maximise the value of our field service management offering. These include:
• A strong commitment to industry processes, from specific vertical functionality and workflows, to implementation templates and training documentation,
• Driven product focus on user configurability, from a strategic level down to an operational one, including mobile extensibility, that allows organisations to scale easily to fit specific business needs,
• Dedication to customer collaboration, which includes partnership activities such as customer user forums and focused training,
• Investment in new technologies to drive productivity, efficiency and increased ROI both from the solution standpoint and also from field forces as a whole.