By: Linda Rosencrance
Microsoft today announced the preview of Microsoft FastTrack for Dynamics 365, a new iteration of its “customer success service.”
Microsoft FastTrack for Dynamics 365 (D365) is aimed at helping customers more easily move to the application so they “can realize business value faster,” said Kees Hertogh, senior director, technical product marketing for D365, in a blog post. FastTrack for Dynamics 365 assists customers in deploying Dynamics 365 for Sales, Field Service, Customer Service, Project Service Automation and Operations.
Microsoft FastTrack has already helped thousands of businesses onboard and drive adoption of Office 365 and Enterprise Mobility + Security (EMS), claims Microsoft. Today it announced a preview of FastTrack for Windows 10 as well, plus several enhancements to FastTrack for Office 365.
Companies taking part in the FastTrack program for D365 will receive guidance on best practices and how to plan for successful rollouts, as well as will learn ways to enable new users and expand capabilities, said Hertogh. Additionally, customers will be able to access members of Microsoft’s engineering team.
FastTrack also offers opportunities for partners, according to Hertogh:
By leveraging best practices and guidance offered directly by the Microsoft FastTrack engineering team, you can enhance your engagement with customers through FastTrack, and accelerate deployments by helping customers make a smooth transition to Dynamics 365.
He went on to say that participation FastTrack will improve the partner-customer relationship by focusing on offering “high value-added services.”
During FastTrack engagements, the Dynamics FastTrack engineering team will enable customers to get practical guidance on cloud deployment, help with usage and adoption and assist with implementation challenges through:
- Technical talks focused on providing technical depth and best practices that give customers and partners more specific subject area knowledge. These talks often provide an overview of available tooling and/or content.
- Interactive workshops and outcome-based activities that may involve automation and tooling. Customers and partners can provide input before the workshops and customize them for their engagements.
- Regular touchpoints, typically 30-minute calls that continue throughout the duration of the engagements.
All sessions are delivered remotely by the FastTrack engineering team, with time zone-based resources for the Americas, EMEA, and APAC.
The Microsoft Tech Community will host an “Ask Microsoft Anything” (AMA) virtual Q&A with the FastTrack Team on Thursday, January 26, from 9:00 PM to 10:00 AM PST/5 PM to 6 PM GMT.