Microsoft partner Arbela completes acquisition of Integral USA, bolstering Dynamics 365 & AX service, support

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By: Linda Rosencrance

Arbela Technologies Corp., a Microsoft Dynamics 365 Gold Partner, has announced that it has completed the integration of Integral USA LLC.

Arbela has acquired substantially all the assets of Integral, including its customers, employees and infrastructure. This transaction boosts Arbela’s presence in central US, with an office in Dallas, adding to the company’s presence in the rest of the US and Europe.

Arbela is a consulting services firm with a long history in the Dynamics AX space (and now Dynamics 365). Arbela’s consultants offer strategic and IT consulting and pre-built software solutions in industries like manufacturing, distribution, aerospace, building materials, life sciences, high tech, and retail.

One of Integral’s strengths as a standalone company was in offering support and staffing projects in a less conventional way than a regular partner – without a sales cycle. Integral’s AX OnDemand offering promised to deliver the most streamlined services delivery possible for Microsoft Dynamics AX, provided by vetted and technically qualified AX professionals.

The Integral service and support model put services and consultants in front of the user from the beginning, making it easier for the company to match clients’ needs with the consultants that were right for their systems. The result: an engagement model that worked much like calling a help desk but delivered a broader range of services.

“We are excited to be working together as a team,” said Nima Bakhtiary, president and CEO of Arbela Technologies, in a statement. “A healthy and trusting culture is part of the Arbela DNA, and I am very excited to announce that the addition of Integral’s employees and customers will make our organization even stronger and allow us to continue to thrive.”

“The joining of these two organizations strengthens our ability to provide world class services and support to all Microsoft Dynamics 365 customers with greater bandwidth and increased resources,” said Sarah Morgan, founder of Integral, in the statement. “Our goal was to keep business disruptions to a minimum and improve customer experience by integrating the teams for faster service and offering more relevant services to our joint clients.”

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.