By: Linda Rosencrance
BroadPoint Launches Field Service Practice, Will Deliver Innovative Microsoft Dynamics 365 Solution
BroadPoint Technologies, a business technology consulting firm that specializes in deploying Microsoft Dynamics 365, has launched a practice to support Microsoft’s Field Service Management solution. The practice will help businesses better manage and deliver service to their customers in the field.
An extension of Dynamics 365, the Field Service Management solution lets companies improve customer satisfaction, first time fix rates, and resource productivity, all within D365, according to Broadpoint.
Using BroadPoint’s Dynamics 365 for Field Service capabilities, field service reps and schedulers can enjoy automated routing, inventory management and mobile data entry that enables a complete view of customer interactions in real-time, from anywhere, on any device, BroadPoint’s CEO Lee Raesly said in a statement.
“Microsoft Dynamics 365 and FieldOne came together to form Dynamics 365 for Field Service, an industry-focused, end-to-end solution to enable businesses to drive revenue, reduce costs and deliver great customer service,” described John O’Donnell, practice development manager for Microsoft, in the statement.
DSI ScanWorkX on Microsoft AppSource Drives Supply Chain Visibility
DSI, a provider of mobile-first and cloud supply chain solutions, has announced that its DSI ScanWorkX solution is available on Microsoft AppSource.
DSI ScanWorkX is the first mobile data collection curated solution available on Microsoft AppSource, according to DSI. It is a configurable mobile-first solution that lets users better execute supply chain activities and provide inventory visibility, enhancing the speed and flexibility of Microsoft Dynamics 365 for Operations with streamlined transactions, the company describes.
The app supports all the warehouse management functionality in Dynamics 365 for Operations with automated mobile data collection.
“This has been a big week for DSI as we expand our offering with Microsoft Dynamics 365 for Operations,” said Mark Goode, chief revenue officer, DSI, in a statement. “DSI ScanWorkX is the first mobile data collection app available on both Microsoft AppSource and Azure Marketplace.”
Dave Lacey Named President & CEO of WatServ
WatServ, a Microsoft Dynamics ERP hosting company, has named Dave Lacey as its new president and CEO.
Before WatServ, Lacey held several positions at Brookfield RSP, most recently president and CEO, where he developed and headed up the company’s business strategy.
Prior to joining Brookfield, Lacey helped found three startups in the financial services and technology sectors, and also co-managed a $75 million fintech fund while at Dorset Partners and Borealis.
“After an extensive search, I am pleased and excited to have Dave join WatServ from Brookfield RPS, a division of our parent company, Brookfield Asset Management,” said Tom Doerner, outgoing CEO of WatServ, in a statement. “I am confident that Dave’s experience in the technology sector and track record of success will accelerate the growth of the company for many years.”
Visibility Software Hires Key Strategic Sales Staff to Continue Growth Momentum
Visibility Software, developers of the Cyber Recruiter Applicant Tracking and Cyber Train Learning Management software platforms, has announced the hiring of Karen Wainwright and Anthony Peters as key members of the strategic sales team.
Wainwright, the company’s new channel partner manager, brings over 10 years of experience helping ISVs grow their businesses in the Microsoft Dynamics GP channel across the US and Canada.
Her primary focus has been helping partners with sales and marketing and supporting customers. Most of her application experience is within business intelligence and human resource management systems. Wainwright will manage Visibility’s strategic partner channels, which includes Dynamics GP, officials said. Peters joins Visibility Software as a senior account executive.