Microsoft Dynamics Partner Roundup: Web chat for D365; 1st European Biz Edition win; Contract management; Experience management CEO

By: Linda Rosencrance

PowerObjects Announces the Release of PowerChat, a PowerPack Add-on for Microsoft Dynamics 365

PowerObjects has rolled out the new PowerChat add-on for Microsoft Dynamics 365, which lets users interact with website visitors from within Dynamics 365 via a customizable chat widget.

PowerChat generates a unique script code that can be placed anywhere on website, enabling site owners to chat with visitors in real time and track those conversations in their CRM systems, according to PowerObjects.

“Having conversations associated with a record in CRM allows chat agents to quickly view past transcripts to help identify reoccurring questions or pain points for that individual,” said Dean Jones, senior vice president at PowerObjects, in a statement.

The out-of-the-box version of PowerChat comes with a rating option that appears in the chat widget once a chat has ended, officials said. The chat rating feature lets visitors share information about their experiences working with particular agents, Jones stated. Managers can then run an advanced find based on chat ratings to see how their agents are performing.

 

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First European Microsoft Dynamics 365 Business Edition customer: Compass Infrastructure (UK)

ABC E BUSINESS, a Microsoft Dynamics partner in the Netherlands, claims the first Microsoft Dynamics 365 Business Edition customer in Europe is Compass Infrastructure UK (CIUK) Ltd, based in the UK.

“It is a great honor to welcome the first-ever customer for Dynamics 365 Business Edition on European soil,” said Emile Peels, CEO ABC E BUSINESS, in a July 5 statement. “What happened today, is absolutely a milestone. And as far as I am concerned, a well deserved one with credits to the ABC E BUSINESS team.”

Together with SaaSplaza, ABC E BUSINESS will integrate Dynamics 365 Business Edition with Compass Infrastructure’s existing Office 365. When the technical set up and provisioning is done, the implementation will begin.

After the customer’s UK office goes live with Dynamics 365 Business Edition, the Dutch office will follow in 2018 (Dynamics 365 Business Edition is expected to be available in the Netherlands from January 1st, 2018).

Aneka Gas Industri TBK Selects Icertis to Transform Contracting Processes and Increase Business Velocity

Icertis, a provider of enterprise contract management in the cloud, has announced that Aneka Gas Industri TBK, an industrial gas company in Indonesia, has selected the Icertis Contract Management (ICM) platform to optimize the full lifecycle for all types of contracts. Icertis Contract Management (ICM) platform integrates with Microsoft Dynamics 365.

“Like many of our customers, Aneka Gas is looking for ways to increase business efficiencies in response to an expanding customer base and changing business environment,” said Samir Bodas, cofounder and CEO of Icertis, in a statement. “The ICM platform increases business velocity with automated contract processes and enables transparency by creating a single source of truth for all enterprise contracts.”

Additionally, the ICM platform has launched on Microsoft AppSource, allowing companies to test-drive the platform and get a better sense of how ICM can solve their contract management problems, according to Icertis.

Sitecore Appoints Mark Frost as Chief Executive Officer

Sitecore, a provider of experience management software, has hired Mark Frost as its new CEO. Frost succeeds Michael Seifert, who has been working closely with the board on this transition.

Seifert will join the board of directors and work closely with Frost to define Sitecore’s product and technology strategy. Frost will be based in Sitecore’s offices in the San Francisco Bay Area.

Sitecore Commerce powered by Microsoft Dynamics lets retailers analyze and personalize online experiences from the Sitecore Experience Platform in real time, while also delivering advanced back-office capabilities from Microsoft Dynamics, according to the company.

Frost has over 20 years of experience building and scaling cloud business models for enterprise software companies, and has a proven track record of driving business transformations and category leadership, company officials said. Most recently, he served as CEO of MarkMonitor, where he drove record topline growth and customer acquisition. He ultimately completed a sale of the company, which was part of the IP&S division of Thomson Reuters, in October 2016.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.