By: Linda Rosencrance
Microexcel Announces Acquisition of Customer Dynamics
Microexcel, a provider of technology solutions and services, has acquired Microsoft partner Customer Dynamics, a professional services organization that provides software-as-a-service (SaaS) solutions to improve the customer experience and agent experience at contact centers.
With the acquisition, Microexcel will expand its reach in the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for customer relationship management (CRM), according to company officials.
Customer Dynamics provides expertise in consulting, implementing and supporting contact center and CRM software solutions that specifically improve the contact center agent’s experience, officials said. In the near term, Customer Dynamics will operate as a division of Microexcel. Customer Dynamics leadership and existing staff will remain within the Customer Dynamics division and continue to operate independently, officials said.
“Microexcel’s Microsoft practice has extensive experience around Microsoft Cloud productivity suite of products and the acquisition of Customer Dynamics for its CRM vertical expertise will add to the strength of our services and solutions portfolio,” said Geoff Obeney, COO of Microexcel.
Sikich Releases IEM Configuration Solution for Microsoft Dynamics 365 Enterprise
Sikich LLP has recently released the Sikich IEM Configuration Solution on Microsoft AppSource. The application is preconfigured to help equipment, discrete, and complex product manufacturers rapidly deploy and use Microsoft Dynamics 365 Enterprise to operate more efficiently, gain business insights and improve customer service.
The IEM solution enables improved internal tracking and costing of production and outsourced activities and helps manufacturers provide more accurate delivery dates, according to Sikich. The solution supports key business processes, including proposal generation, equipment configuration, quote-to-sales order conversion, advanced warehouse management, and more.
“Our team has deep experience helping manufacturers solve business challenges with advanced technology solutions,” said Jim Drumm, partner-in-charge of Sikich’s technology practice, in a statement. “We put that expertise to work in creating the IEM Configuration Solution. With this solution, manufacturers are able to more efficiently implement Dynamics 365 and leverage its many benefits for their businesses.”
PowerObjects Announces the Release of PowerSchedule, a PowerPack Add-on for Microsoft Dynamics 365
PowerObjects, an HCL Technologies company, has released PowerSchedule, a new add-on for Microsoft Dynamics 365. The solution lets users schedule service offerings, register contacts and leads as attendees, and manage their classes, sessions and registrations all from within Dynamics 365.
With PowerSchedule, users can define custom requirements for individual sessions in Dynamics 365 such as facility, programs and classes, according to PowerObjects. Each extension is then configured to include the required resources needed to fulfill a session, including staff members, rooms and equipment. If all the resources are available, contacts and leads can register for sessions as attendees.
“PowerSchedule allows users to group offerings in Dynamics 365 by type and location, providing a granular view of all services and programs across their entire business” said Dean Jones, senior vice president at PowerObjects, in a statement. “With this insight, users can quickly view the availability of staff members and service locations all within Dynamics 365.”
Frette Selects Sunrise Technologies for Dynamics 365 Retail ERP Implementation
Sunrise Technologies, a provider of Microsoft Dynamics ERP, CRM and BI consulting services, has announced that luxury linen retailer Frette has selected Sunrise as its Dynamics 365 implementation partner.
Frette will replace its legacy point-of-sale (POS) system. After having run separate operations for many years, the company wanted to bring its Italian and North American divisions together under a single ERP system.
Frette, which has over 100 retail stores, also needed a modern, flexible POS system that would provide a seamless customer experience, regardless of location. Change Capital Partners, Frette’s parent company, also wanted a solution that offered the most value. In addition, Frette will also have access to exclusive Sunrise solutions that optimize Dynamics 365 for Retail.
“We are excited to welcome Frette to the Sunrise family,” said John Pence, president of Sunrise Technologies, in a statement. “By helping them combine their two companies onto a single platform, we know they will benefit from streamlined processes, integrated inventory visibility, and improved real time business reporting.”