In field services management, perhaps the most important KPI is closing a service call in one visit; one visit costs less and satisfies the customer more. The technician (e.g., a plumber, HVAC professional, airline engine technician) knows the problem, how to fix it and has the part on the truck. Or at least, knows where to lay hands on it.
That is the idea behind the MarginPoint Mobile Inventory Solution, and MarginPoint has joined the Microsoft Independent Software Vendor (ISV) program. MarginPoint also resells Dynamics 365 for Field Service and Dynamics 365 for Finance and Operations, Business Edition, alongside its own solutions.
What’s interesting is that this Azure-based mobile solution integrates with Dynamics 365 for Field Service, an app on the “customer engagement” side of the Dynamics 365 suite, rather than the more traditional orientation on the ERP and supply chain side of the world. This integration, says Microsoft One Commercial Partner’s Cecilia Flombaum “sets the stage for potential transformation of service centers across various industries,” with a “connected end-to-end experience for the field service environment.”
That end-to-end experience that Flombaum describes includes real-time visibility and control of material, using any Android or IOs device; automated replenishment; and elimination of stock outs, all by managing inventory across all stocking locations, including in fleet vehicles.
The benefit to those service contractors, described MarginPoint CEO Vince Sheeran in a statement:
Service Contractors and other organizations can slash their inventory costs dramatically and increase profits with a single integrated mobile solution that addresses the full inventory management workflow for all material regardless of who supplied it or where it is stored.