Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

 Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage™ running on Microsoft Azure, … Continued

New research reveals that across industries, organizations are embracing ‘tech intensity’ as a key driver of competitive advantage

Microsoft Corp. on Wednesday announced the results of the State of Tech Intensity 2019 Study, revealing what business and technology decision-makers see as critical to their future growth and success. The past decade has been a period of unusually rapid … Continued